LIfe is full of choices
Technology, locations, cost and operational capability are the shifting sands of contact centre outsourcing. KV Insight provides the knowledge.experience and a disciplined approach to selecting the right partner for your business. Our proven process of understanding your true needs, and objectively evaluating the real contenders leaves nothing to chance in making the right choices.
Your guiding partner for outsourcing that really delivers
With a legacy of 30 years in outsourcing around the globe with UK based businesses, we bring unparalleled insights to your partner selection and a proven process to pick 'the one'. There isn't a business scenario with outsourcing as the solution, that we haven't encountered.
Our fully independent consultancy ensures a robust, objective approach, empowering you to make the right sourcing decisions.
We can also manage your chosen partner, harnessing our knowledge of 'what great looks like' to enhance performance, quality and value for money. This allows you to focus on strategically driving your business forward.
If you think your requirement/headcount is too small to outsource, think again. It's key to get the right partner, irrespective of scale. Many of our engagements start small and grow.
Client Testimonial
"KV Insight played a pivotal role in our selection of an outstanding contact centre partner. They understand our business and what is important to us. The process was thorough, timely and comprehensive. The impemantation was flawlessly managed. We were involved, not burdened and guided at each step, Tapping into their knowledge and experience navigated us safely through the process".
In country manager Energy Client
Strategic Sourcing Expertise
Leveraging multi shore knowledge and experience to identify the right outsourced partner and location for your business.
Impressive Vendor Management
Managing vendors effectively to ensure delivery of your business goals.
Cost-Effective Solutions
Achieving optimum results with minimal costs through a strategic approach to sourcing and managing perfromance.
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